Returns and exchanges

Products may be exchanged or returned within 14 days of receiving the order, provided they are unused and in their original packaging.

You may exchange your product for another item or receive store credit toward a future purchase.

Refunds are available for returns made within 48 hours of receiving the product.

Exchanges are subject to availability and our Terms and Conditions. Any price difference will be charged or credited accordingly.

In the case of an item exchange, a refund will be issued within 48 hours from the time the first product was received.
There will be no possibility of a refund after an exchange has been made.

If you receive an incorrect or defective product, a full refund, including shipping costs, will be provided. Please report the issue within 48 hours of receiving the product.

The brand reserves sole discretion in assessing the condition of returned items.

Exchanges or returns can be arranged through a courier provided by the brand, at a cost of NIS 45.

Custom-designed products and products modified at the customer's request cannot be exchanged or returned.

Complimentary gifts provided by the brand cannot be exchanged or returned.

Refunds

Refunds will be issued to the original payment method within 48 hours of the returned product arriving at the brand's offices.

For products purchased using store credit or a gift card, the refund will be issued as store credit or gift card credit, respectively.

The refund amount will be based on the price paid by the customer, less shipping fees.

Transaction Cancellation Policy

In accordance with the provisions of the Consumer Protection Law, any credit will be issued only to the credit card used for the order, subject to the credit card company's processing times.

Orders canceled before they are packed and shipped will not incur an additional cancellation charge. All amounts paid for the transaction, including shipping fees, will be refunded, excluding any charges imposed by the credit card company, if applicable.

If an order is canceled after it has been shipped, the exchange and return policy above will apply.

To cancel an order or request an exchange, please contact us directly via our Contact Us page or email customers@solo-me.co.il.