Warranty Certificate - SOLO

Thank you for choosing SOLO — uniquely designed diamond jewelry featuring an innovative patented clasp.

What does the warranty cover?

This warranty is valid for 12 months from the date of purchase and covers manufacturing and material defects only.

Proof of purchase in the form of the original invoice is required for warranty service.

Please retain this warranty certificate and your original invoice.

The warranty does not cover:

Damage caused by improper use or negligence.

Scratches, normal wear and tear, or natural deterioration.

Damage caused by contact with chemicals, perfume, or water.

Alterations or repairs performed by an unauthorized party.

Loss or theft of the jewelry.

Indirect or consequential damage of any kind.

Caring for your jewelry

Avoid contact with water, perfume, lotions, cleaning products, and other chemicals.

Remove your jewelry before showering, exercising, or sleeping.

Store your jewelry in its original box, separately from other pieces, to prevent wear and scratches.

Clean gently with a soft cloth.

Avoid prolonged exposure to direct sunlight or high temperatures.

Warranty service

To request warranty service, please contact our customer service team:

Phone: +972 54-3979666
Email: customers@solo-me.co.il

Please provide the jewelry together with this warranty certificate and the original purchase invoice.

Our team will examine the jewelry and determine whether repair or replacement is appropriate.

Service times will vary depending on the type of repair required.

We are here to help with any questions, repairs, or care advice.

With care,
The SOLO Team